Handling Charges

OUR HANDLING CHARGES:

STANDARD DELIVERY NATIONWIDE (up to 1.5kg) $4.00

STANDARD DELIVERY NATIONWIDE (1.5kg to 5kg) $6.00

EXPRESS DELIVERY NORTH ISLAND (up to 3kg only) $8.00

EXPRESS DELIVERY SOUTH ISLAND (up to 3kg only) $10.00

The choice between Standard Delivery (max 5kg) and Express Delivery (max 3kg) will be made available to you in the check out. All orders are subject to a handling charge and this is based on the total weight of the parcel. The majority of orders will be under 1.5kg in weight. It is usually when you add larger items to your order (Seeds for Sprouting, Green Manure Crops etc) that the weight will be over 1.5kg.

For all orders over 5kg commercial handling rates will apply. How do I place an order for more than 5kg?

 

Email, fax or phone your order to us and we will process this for you manually instead as we need to calculate the handling.  Alternatively, you can place several orders, ensuring they are under 5kg each and you will be charged the standard handling for each order. This is sometimes the cheapest option particularly if you are a South Island customer.    

PLEASE NOTE:

We reserve the right to adjust any order where incorrect handling has been applied.

HOW SOON WILL MY ORDER BE DESPATCHED? HOW DO YOU SEND ORDERS?

We will process and dispatch your order on the same day that we receive it. However during the peak season orders may be delayed until the following day because of heavy demand.  To speed up the process please ensure that you complete your address as thoroughly as possible. Use your New Postcode if you know it and ensure that you advise your Rural Delivery Number if you have one. You can find your postcode by visiting the following site www.nzpost.co.nz and entering your details in the Address and Postcode Finder. We use Non-Signature CourierPost packs or NZ Post Parcel post.  We make the decision when packing your order, depending on the bulk of your order and whether you are rural delivery.  The Express delivery option will always ensure your order is sent by non-signature courier, even if you are rural delivery.

How long does it take to get my order?

We pride ourselves on dispatching your order as quickly as possible.  All orders received first thing each morning (Internet orders are printed around 8am each week day) are processed that day for post or courier pick up that afternoon.

Do you send to PO Boxes?

Yes, we use CourierPost and the tickets we use are all non-signature which allows us to do this.

What is the fastest way to get my order?

If you phone us in the morning, and provide credit card details, we can usually dispatch same day.  The only time this may not be possible is during our very busy spring season, but even then, it would be dispatched the very next day.

Can I trace my order?

Not online but if you Contact Us we will be able to let you know the status of your order.  Please remember that we aim to despatch your order within 24 hours of receiving it.  This does not mean that your order will be delivered in 24 hours - although if you are lucky if could be!!